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tkdk1 sets out these legal terms so you know exactly what governs your account, your transactions, and your use of the platform. Access and eligibility depend on your local law and the eligible regions we serve — read through the sections below before you open or continue using your account.
These terms form the agreement between you and tkdk1 when you access the platform, place activity through your account, or use any service we make available. They apply regardless of the device you use — mobile browser, desktop, or any other access path. Where local law in Bangladesh restricts or conditions access to online gaming services, those restrictions take precedence and your eligibility is determined by the rules of your jurisdiction. We do not override local law, and we do not make eligibility claims that go beyond what your region permits. When you complete a transaction — whether through Rocket, Bank Transfer, or another supported method — that transaction is subject to both these terms and the operating rules of the payment channel you choose. We keep a record of account activity, and you can review your own transaction history from the account wallet section at any time. If any clause in these terms conflicts with a mandatory provision of Bangladesh law, the local provision applies. We update these terms when our services or applicable rules change, and we notify you through the account notification area before material changes take effect. Continued use of your account after a notified change means you accept the updated terms.
Understanding where this policy applies helps you know your position clearly. Four areas define the boundary of these terms.
These terms govern how you open, maintain, and close your tkdk1 account. Eligibility depends on your local law and the eligible regions we serve. We do not extend access to regions where local law prohibits it.
All deposits and withdrawals processed through your account — including Rocket and Bank Transfer — fall within this policy. The rules of each payment channel also apply alongside our terms.
The games, tables, and content available in the lobby are covered by these terms. Studio content from CQ9, Habanero, and others is subject to each provider's own licensing conditions.
Payment processors, mobile wallet operators, and external providers operate under their own terms. We are not responsible for the policies of those third parties, though we only work with channels available in Bangladesh.
You have concrete options available to you under these terms. If you want to review the activity on your account, open the transaction history section after signing in — every deposit and withdrawal is listed there with its date and status. If any detail on your account is incorrect, such as a contact address or payment method record, you can update it directly from the account settings page. For questions about how your data is handled or how a specific policy clause applies to your situation, you can raise a query through the support routes listed on this page. We aim to respond to policy questions through the same channels we use for account help. If you believe a transaction record is wrong, flag it through support with the relevant date and amount — we will check the record against our system and respond with what we find.
Sign in and open the transaction history section to see every account action, deposit, and withdrawal with its date and current status.
Update your contact information or payment method records directly from the account settings page without needing to contact support.
Send your question through the live chat or email support route. Reference the specific clause or transaction so we can give you a precise answer.
For any account or policy matter that you cannot resolve through self-service, our support team is reachable through the channels published on this page.
If you have a question about these legal terms or need to raise a policy matter, use the contact routes below. We only list channels that are active and visible on the platform.
Open the chat widget from any page while signed in to reach the support team directly about a policy or account question.
Send a written query to the support email address shown in your account help section. Include your account reference and the policy topic for a faster response.
The help section inside your signed-in account area covers common policy questions and links to the relevant terms clauses.
We take the handling of your account data and the integrity of these terms seriously. Here is how we manage the key areas.
We collect only the account and transaction data needed to operate your account and comply with applicable rules. We do not sell your data to third parties. You can request a summary of what we hold by contacting support through the published routes.
We use cookies to keep your session active and to understand how the platform is used. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how some account features work.
Your account is protected by the login credentials you set. We recommend using a strong, unique password and reviewing your account activity regularly from the transaction history section. Report any access you did not authorise through live chat immediately.
When we update these terms, we post a notice in the account notification area before the change takes effect. To request a correction or ask about a specific clause, contact us through live chat or the support email shown in your account help section.
Answers to the questions we hear most often about how these legal terms work and what they mean for your account.
Access and eligibility depend on your local law and the eligible regions we serve. If online gaming is restricted in your jurisdiction, those restrictions apply. We do not override local law, and you are responsible for checking the rules that apply in your region before using the platform.
Sign in to your account and open the transaction history section. Every deposit and withdrawal is listed there with its date, amount, and status. If you spot a discrepancy, contact support through live chat or email with the relevant date and amount.
All transactions processed through your account fall under this policy, including those made via Rocket and Bank Transfer. Each payment channel also operates under its own rules, which apply alongside our terms. Check the payment section of your account for the channels currently available to you.
You can update contact details and payment method records directly from the account settings page after signing in. If a field is locked or you cannot make the change yourself, contact support through the live chat or email route and we will assist you.
We post a notice in the account notification area before any material change takes effect. Continuing to use your account after the notified date means you accept the updated terms. If you have questions about a specific change, contact us through the support routes on this page.
Use the live chat widget or the support email address shown in your account help section. Reference the clause or topic you are asking about so we can give you a direct answer rather than a general response.