Live / Sports
tkdk1 collects only the account and transaction data needed to run your wallet, process payments through Rocket or Bank Transfer, and keep your session secure. What we collect, why we hold it, and how you can review or correct it — this policy covers all of that in plain terms. Access to our platform depends on your local law and eligible regions.
When you open an account with us, we collect the information you provide during registration — your name, contact details, and the payment method you choose, whether that is Rocket, Bank Transfer, or another supported local option. We also collect session data: device type, browser details, pages visited and the timing of account actions. This data serves specific operational purposes — verifying your identity for wallet transactions, detecting unusual account activity, and routing your support queries to the right team. We do not sell your personal information to third parties for marketing. We may share account data with payment processors directly involved in completing your Rocket or Bank Transfer transaction, and with third-party service providers who operate under confidentiality agreements with us. Where local law in Bangladesh requires disclosure to a regulatory body, we comply with that obligation. Retention periods vary by data type: transaction records are held for the period required under applicable law; session logs are retained for a shorter operational window. You can find the current retention schedule by contacting our support team through the routes published on this site. Availability of specific services depends on your local law and eligible regions.
Transaction data tied to your Rocket payment is processed and retained only for the period needed to complete, reconcile and, where law requires, report that transaction. We do not store your Rocket PIN or wallet credentials on our servers.
Bank Transfer details you submit during a deposit or withdrawal are passed directly to the relevant processing partner. We retain a transaction reference and amount for your account record; full bank account numbers are not stored in your member profile.
Device and browser session data helps us identify unusual login patterns and keeps your account protected. These logs are held for a defined operational period and are not shared with advertisers or unrelated third parties.
Partners who support identity verification, payment routing or platform security receive only the data fields their service requires. Each operates under a confidentiality agreement and cannot use your data for any purpose outside their contracted role.
Not every digital interaction you have while using our platform falls under this policy. We are responsible for data we directly collect and process — your account registration fields, your in-session activity on our site, and the payment details you submit through our cashier. Third-party services linked from our pages operate under their own privacy frameworks, which we do not control. Understanding those boundaries helps you know where to direct questions about your data and which entity holds it.
Any data you enter when opening, logging into or updating your account — email address, contact number, wallet preference — is collected and managed directly by us under this policy.
Payment data submitted through our cashier for Rocket or Bank Transfer is within our policy scope for the fields we hold. The payment processor handling your transfer operates under its own terms once data leaves our cashier.
Pages, game categories and lobby content you browse on tkdk1 generate session data we collect. That data is used internally for service improvement and security; it does not constitute profiling for advertising purposes.
Links to external sites, game studio interfaces served within the lobby, and any external wallet app you use to initiate a Rocket payment all operate outside this policy. We have no control over data those external services collect independently.
You have practical choices available when it comes to the personal data we hold on your account. If the details in your profile are out of date — a changed contact number, a different primary payment preference between Rocket and Bank Transfer — you can update most fields directly through the account settings section once you are signed in. For fields that cannot be self-edited, such as your registered identity document or historic transaction records, you raise a correction request through our published support routes. We aim to respond to data queries within a reasonable period, though the exact timeframe depends on the complexity of the request and applicable local requirements. If you want to understand exactly which data categories we hold against your account, you can request a summary through the same support path. Deletion requests are handled in line with our retention obligations: where law requires us to keep a record, we will explain why we cannot fully delete it and confirm what will be removed. Access to these rights may depend on your local law and the eligible region in which you are using the service.
Request a summary of the personal data fields we hold on your account by contacting support through the published channel. We will confirm the categories of data, the purpose for holding them, and the retention period that applies.
Log in and open the account settings page to update contact information and payment preferences. For identity fields that require document-level verification, submit a correction request directly to our support team.
If any part of this policy is unclear — how a specific data type is used, who it is shared with, or how long it is kept — reach out through our support route. We will answer based on the actual data we hold for your account.
Where we have no legal obligation to retain a data field, we will remove it on request. For records we are required to keep under applicable law, we will explain the basis and confirm when that obligation expires.
If you have a question about how your data is handled, want to exercise a right under this policy, or need to flag a concern about your information, use the contact routes published on our site. We do not invent support channels or hours here — only the routes visible on our platform apply. Your privacy query will be directed to the team handling account data matters.
Open the live chat widget from any page on our site to raise a privacy or data question directly. The chat team can escalate account data queries to the appropriate internal team on your behalf.
Send your data request or policy question to the support email address shown in our published contact section. Include your registered account email so we can locate and verify your record accurately.
The account help area on our site lists the published steps for submitting a data correction or access request. Follow the instructions shown there to submit your query through the correct route.
We apply technical and organisational measures to protect the data we hold on your account. Sessions are managed with standard browser security controls; account access requires the credentials you set at registration. Cookies on our site serve functional purposes — keeping you signed in, remembering your preferred payment method between sessions, and supporting load balancing. We do not use third-party advertising cookies to build a profile of your browsing activity outside our platform. If you want to adjust cookie behaviour, your browser settings give you that control; note that disabling functional cookies may affect how your account session runs. Data held on our servers is not accessible to studio partners — CQ9, PlayStar, Microgaming, Bigtime Gaming and Habanero supply game content to our lobby and have no access to your personal account data or payment records.
We use functional cookies to maintain your signed-in session and remember account preferences such as your chosen payment method. No advertising or cross-site tracking cookies are deployed. You can review and adjust cookie permissions through your browser settings at any time.
Access to your account is protected by the login credentials you set. We monitor session patterns for unusual activity. If we detect something that does not match your normal account use, we may prompt you to verify your identity before proceeding.
We keep personal data for the period required to operate your account and comply with applicable law. Transaction records linked to Rocket or Bank Transfer payments are retained for the legally required window. Once that period ends, data is deleted or anonymised.
When this policy changes in a material way, we publish the updated version on this page with a revised effective date. Continuing to use your account after a posted update means you have had the opportunity to review the change. Contact support if you have questions about any revision.
These questions cover the data rights and policy details we hear about most often. If your question is not answered here, contact us through the published support routes on our site.
We collect the details you submit at registration — name, contact information and the payment method you select, such as Rocket or Bank Transfer. We also collect session data like device type and pages visited. We use this to run your account and keep it secure.
No. Your Rocket wallet credentials — PIN or mobile number used to authorise a payment — are not stored on our servers. We retain a transaction reference and amount for your account record only. The payment itself is processed by the relevant payment partner.
Yes. Contact our support team through the published live chat or email route and request a data summary. We will confirm the categories we hold, the purpose for each, and how long we keep them. The right to access your data may depend on your local law and eligible region.
Sign in and open the account settings page to update most contact fields directly. For identity or payment fields that cannot be self-edited, submit a correction request to our support team via the email or live chat route published on our site.
No. Studio partners — CQ9, PlayStar, Microgaming, Bigtime Gaming and Habanero — provide game content to our lobby only. They do not receive your personal account data, contact details or payment records. Data sharing is limited to payment processors and verified service partners under confidentiality agreements.
Submit a deletion request to our support team through the email contact shown on our site. For data we are legally required to retain, we will explain the basis and the period it applies. Data we have no obligation to keep will be removed or anonymised on confirmation of your request.